Dear Randi XXXXXX:
Thank you for your recent stay and positive feedback regarding your visit to our hotel the Doubletree Richmond Downtown. We will share it with the team. We will also investigate the water situation in 516, as your husband said a "thirsty camel could have spit more out." We typically get better reviews on our water pressure, so we will investigate.
We sincerely appreciate your feedback from you, a valued customer. We hope to have another opportunity to serve you when your travels bring you back to Richmond.
MORAL OF THAT STORY: Companies really do read their online surveys!